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THE DECIBEL OUTDOOR FESTIVAL STORE IS CLOSED. THANK YOU FOR VISITING DECIBEL OUTDOOR. SEE YOU NEXT YEAR!
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HI, HOW CAN WE HELP?
At Decibel Outdoor we’re here to support you whenever we can. Find your answer below in our FAQ. If that didn’t help, you can always
contact us
.
FREQUENTLY ASKED QUESTIONS
MERCHANDISE
Why can't I order an Ice-cold Heineken?
What are the opening and closing hours of the click & collect merchandise stand?
I get the error "Invalid Multipass request"
Where can I pick up my order?
When can I pick up my merchandise order?
What do I need to pick up my Click & Collect order?
What if I didn’t receive an order confirmation email?
What if I don’t pick up my order?
Can someone else pick up my order?
My item doesn't fit or is faulty, how do I return an item?
I want to change my current online order to a Click & Collect order. Is this possible?
DRINKS FAQ
When do I receive my voucher?
Where do I need to go and at what time do I need to be there?
What if I didn’t receive an order confirmation email?
What do I need to pick up my beers?
Can I refund my voucher?